No matching questions found
Try different keywords, or contact our support team directly.
Account
Visit the Register page and fill in three short steps: your personal details (name, Pakistani mobile number, email, and date of birth), your chosen username and password, and a final confirmation of the Terms and Conditions. The whole process takes under two minutes. After submitting, you will receive an SMS verification code — enter it and your account is live. Minimum deposit to start playing is Rs 200.
No. 1xbit's Terms and Conditions allow strictly one account per person. Creating multiple accounts — even with different contact details — is a breach of the rules. When detected, all associated accounts are closed and any balances forfeited. If you have forgotten your login details, use the password recovery option on the Login page rather than registering again.
On the Login page, click "Forgot password?" and enter your registered mobile number or email. A reset link is sent to both. Click the link, set a new password, and you are back in within minutes. The reset link is valid for 30 minutes. If you no longer have access to the registered number or email, contact our 24/7 support team via live chat to go through identity verification.
Log in to your 1xbit account and go to Account Settings. You can update your email directly after verifying ownership of the new address. Changing your registered mobile number requires identity verification — an OTP is sent to both the old and new numbers to confirm the change. If your old number is no longer active, contact support with your CNIC and account details for manual verification.
Account locks happen for a few reasons: multiple consecutive failed login attempts trigger a 15–30 minute security lock; identity verification requests can hold deposits or withdrawals until documents are submitted; or a responsible gaming tool like self-exclusion may be active. The reason for any lock is communicated via email or SMS. For urgent unlocks, contact support via live chat — have your registered mobile number ready to confirm your identity.
Yes. All data on 1xbit is transmitted and stored with industry-standard encryption. Your password is hashed — neither our support team nor any 1xbit employee can see your actual password. Personal details are used only to operate your account, process payments, and comply with verification requirements. We do not sell, rent, or share your data with third parties for marketing. Full details are in our Privacy Policy.
Deposits & Withdrawals
1xbit supports six payment methods for Pakistani players: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer (IBFT), and Visa/Mastercard bank cards. Easypaisa and JazzCash are the most widely used — they process in under 30 seconds for both deposits and withdrawals. All transactions are in PKR. Visit the Deposit and Withdrawal page for full details on each method.
The minimum deposit on 1xbit is Rs 200 for Easypaisa, JazzCash, NayaPay, and SadaPay. Bank IBFT transfers may have a higher minimum depending on your bank's own rules — typically Rs 500 to Rs 1,000. There is no maximum deposit limit for standard accounts, though deposits above Rs 5,00,000 in a single transaction may require a brief manual confirmation from the payments team.
Easypaisa and JazzCash withdrawals from 1xbit are processed 24 hours a day, 7 days a week. Most requests arrive in your mobile wallet within 15–30 minutes of submission. If your account has passed identity verification and your withdrawal details match your registered information, there are no manual review delays. Bank IBFT withdrawals take 1–3 business hours during banking hours.
Common reasons for a withdrawal delay include: the name on your payment method does not match your 1xbit account name; identity verification documents have been requested and not yet submitted; an active bonus has a wagering requirement that has not been met; or the withdrawal amount includes a first-time high-value request that triggers a routine review. Check the Payments section of your account for a status message, or contact support via live chat for a quick resolution.
1xbit does not charge a platform fee on deposits or withdrawals. Your payment provider (Easypaisa, JazzCash, your bank, etc.) may apply their own transaction charges — these vary by provider and are set by the provider, not by 1xbit. For bank IBFT, your bank may charge an inter-bank transfer fee. Check your payment provider's current fee schedule for confirmation.
If your Easypaisa or JazzCash payment was confirmed on your phone but has not appeared in your 1xbit wallet after 5 minutes, check the Transaction History in your account settings. If the deposit shows as pending, wait a further 5 minutes — occasional network delays between mobile payment gateways and 1xbit resolve automatically. If it is not showing at all, contact support via live chat with your payment reference number and the transaction timestamp and our team will locate and credit it manually.
Bonuses
The welcome bonus is credited automatically when you make your first qualifying deposit after registration — no code is needed unless a specific promo code was entered during registration. The bonus appears in your wallet immediately after the deposit is confirmed. The exact bonus amount and wagering terms are displayed before you confirm your first deposit, so review them before proceeding.
A wagering requirement means you must bet the bonus amount (or bonus plus deposit, depending on the specific offer) a set number of times before the bonus funds can be withdrawn as real money. For example, a 10x wagering requirement on a Rs 2,000 bonus means you need to place Rs 20,000 in total bets using that bonus. Progress is tracked in real time in your account's Bonus section. Different games contribute differently — check the bonus terms for the contribution percentages for cricket betting, slots, and live casino.
No. Bonus funds cannot be withdrawn until the associated wagering requirement is fully met. However, your real money balance (funds you deposited yourself, minus any losses from real money bets) can be withdrawn at any time, subject to normal withdrawal processing. If you request a withdrawal before meeting the wagering requirement, the active bonus and any bonus-derived winnings will be forfeited.
After you register on 1xbit, your account has a unique referral link available in the Refer a Friend section. Share this link with friends. When a friend registers using your link and makes their first deposit, both you and your friend receive a bonus. The bonus is credited automatically — no need to contact support. There is no cap on how many friends you can refer, so the more you share, the more both sides earn.
Bonuses on 1xbit have an expiry date — typically 7 to 30 days depending on the offer — stated in the bonus terms at the time of crediting. If the wagering requirement is not met before the expiry date, the bonus and any associated winnings are removed. Bonuses are also removed if a withdrawal is requested before wagering is complete, or if the account enters self-exclusion. Always check the expiry date in your Bonus section and plan your activity accordingly.
Cricket Betting
1xbit covers a wide range of cricket — PSL (Pakistan Super League), all Pakistan international fixtures (Tests, ODIs, T20Is), IPL, ICC tournaments (World Cup, Champions Trophy, T20 World Cup), and domestic competitions from England, Australia, India, and more. The Cricket Betting page shows all available matches, upcoming fixtures, and their current markets. Live in-play betting is available for all major matches.
For PSL and other T20 matches, 1xbit typically offers: match winner, toss winner, total runs (over/under), first over runs, top batsman, top bowler, method of dismissal, six or no six in the over, fall of next wicket, and ball-by-ball in-play markets. Market availability varies by fixture and stage of the match. Pre-match markets usually open 48–72 hours before the start time.
Cricket bets are settled based on the official result of the relevant competition or governing body. For PSL, the official PCB/HBL PSL result is used. For international matches, the ICC result is used. Settlement typically happens within 30 minutes of the official result being confirmed. Winnings are credited to your 1xbit PKR wallet automatically. If a match is abandoned or the result is voided by the governing body, bets are usually voided and stakes returned — specific void rules are in the Terms and Conditions.
The minimum bet on cricket markets at 1xbit is Rs 50 per selection. The maximum stake varies by market type and match — high-liquidity markets like match winner on a PSL final typically have higher maximums than niche markets like exact runs in a single over. Maximum limits are displayed next to the odds in the bet slip before you confirm.
Casino Games
1xbit's live casino includes Teen Patti, Baccarat, Live Roulette, Speed Roulette, and Andar Bahar — all played with live dealers in real time. Tables run 24 hours a day. Pakistani-speaking dealers are available during peak evening hours. Each game has multiple stake levels from a low minimum (suitable for casual play from Rs 100) up to high-roller tables. All live game results and winnings are settled in your PKR wallet instantly after each round.
Jackpot Slots on 1xbit are slots that accumulate a growing prize pool — either within the game itself (progressive jackpot) or across a network of players. Each qualifying spin contributes a small percentage to the jackpot pool. The jackpot triggers randomly or through a specific in-game combination, depending on the game. Winnings from jackpot wins are credited to your PKR wallet immediately. The Jackpot Slots page shows current jackpot amounts for each game.
Yes. All casino games on 1xbit — both live dealer games and RNG (random number generator) slots — use certified random number generation. Live dealer games use physical cards and wheels operated by trained dealers on camera, with no software manipulation possible. RNG slots are independently tested. The return-to-player (RTP) percentage for each slot is published in the game information panel — most slots on 1xbit have an RTP between 95% and 97%.
Yes. All 1xbit casino games — including live Teen Patti and Baccarat — are fully optimised for mobile browsers on Android and iOS. No app download is required. The live dealer video stream is compressed for mobile data connections, so you do not need a Wi-Fi connection to play without buffering. For the smoothest experience, a 4G connection or better is recommended for live dealer games.
VIP Club
The 1xbit VIP Club has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. You earn VIP points on every real-money bet you place — across cricket betting, live casino, and slots. As your points accumulate, you move up tiers automatically. Each tier unlocks a higher weekly cashback percentage, faster withdrawal processing, dedicated account managers at higher tiers, and exclusive bonus offers. Points and tier progress are visible in your account at all times.
VIP cashback on 1xbit is calculated weekly based on your net losses during the calendar week (Monday to Sunday). It is credited to your account every Monday by noon Pakistan time. The cashback percentage depends on your VIP tier at the end of the week. Cashback is credited as real money — no wagering requirement applies to VIP cashback, so you can withdraw it immediately if you choose.
No. Setting a deposit limit, using a session reminder, taking a cool-off period, or activating self-exclusion on 1xbit does not affect your VIP tier or cashback rate in any way. When your account resumes after a cool-off or self-exclusion period, your VIP tier remains exactly where it was. 1xbit intentionally separates responsible gaming tools from rewards to remove any disincentive for using them.
VIP tiers on 1xbit have a maintenance requirement over a rolling period. If your activity falls significantly below the threshold for your current tier over a sustained period, your tier may be adjusted at the next quarterly review. You will be notified before any tier change takes effect. Full tier maintenance thresholds are published on the VIP Club page. Day-to-day fluctuations in play do not trigger tier changes.
Safety & Support
Log in to your 1xbit account, go to Account Settings, and select Responsible Gaming. Choose Deposit Limits and set a daily, weekly, or monthly maximum. The limit takes effect immediately. Reducing a limit applies straight away; increasing a limit has a 24-hour delay before it becomes active — this is intentional to prevent in-the-moment overrides. More details are on the Responsible Gaming page.
Go to Account Settings → Responsible Gaming → Self-Exclusion. Choose a period: 1 month, 3 months, 6 months, 1 year, or permanent. After confirmation via SMS, the exclusion activates within 24 hours and cannot be reversed for its duration. If you need to activate self-exclusion urgently and cannot access your account settings, contact our live chat support team — they will action it immediately. See the Responsible Gaming page for full details.
1xbit support is available 24/7 through two channels: live chat (accessible from within your logged-in account — connects to a real person, not a bot) and email at support@1xbit-khelo.net. Live chat is the fastest option for account and payment queries — response times are typically under 3 minutes. Email is best for non-urgent documentation submissions.
No. 1xbit support staff — whether via live chat, email, or any other channel — will never ask for your password. If anyone claiming to be from 1xbit asks for your password, it is a scam. Report it immediately to support@1xbit-khelo.net. Legitimate identity verification uses your registered mobile number, name, and date of birth — never your account password.
If your account is flagged for identity verification, you will be asked to submit a clear photo or scan of your CNIC (both sides) and a recent bank statement or Easypaisa/JazzCash transaction history showing your name and account number. These are used to confirm that your account and payment details belong to the same person. Documents are processed within 24 business hours. Once approved, no further verification is required unless your details change.